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Frequently Asked Questions

Find answers to the most common questions about air travel. Can't find what you're looking for? Contact us!

Popular categories

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Urgent

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Ticket purchase stage

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Ticket and check-in

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Luggage and carry-on

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Traveling with children

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Traveling with pets

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Refund and ticket exchange

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About transfers

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IDNO: 1020600034075

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KIV DIGITAL GROUP S.R.L

Trip.md is a brand of KIV DIGITAL GROUP S.R.L. International travel and related services consolidator.

IDNO: 1020600034075

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Frequently Asked Questions

Popular categories

Urgent

My flight was cancelled. What do I do?

I missed my connecting flight. What are my options?

I didn't receive my itinerary receipt. What do I do?

My travel documents are expired. Can I fly?

I have a medical emergency and need to cancel my flight.

Popular

How can I find the cheapest flight tickets?

How far in advance should I book my ticket?

What documents do I need to travel?

Can I pay for the ticket in installments?

How can I check my flight status?

Ticket purchase stage

How do I buy a plane ticket on the website?

What payment methods do you accept?

Can I book a ticket for someone else?

Does the ticket price include all taxes?

I entered the wrong name on the ticket. Can it be corrected?

Ticket and check-in

How do I check in online?

How early should I arrive at the airport?

What is a boarding pass and how do I get it?

Can I choose my seat on the plane?

What happens if I lose my boarding pass?

Luggage and carry-on

What carry-on luggage can I take on the plane?

How much checked baggage is included in my ticket?

Can I add extra baggage after purchasing the ticket?

What items are prohibited in carry-on luggage?

My luggage was lost/damaged. What do I do?

Traveling with children

From what age can a child fly?

How much does a children's ticket cost?

Can my child travel alone?

What documents are needed for traveling with a child?

My child is 14. Can I get a ticket with a birth certificate?

Traveling with pets

How can I travel with my pet on a plane?

What documents are required for my pet?

How much does it cost to transport a pet?

What dog breeds have flight restrictions?

Can I take my pet in the cabin on international flights?

Refund and ticket exchange

How can I return or exchange my ticket?

How long does it take to process a refund?

Can I get a refund for a non-refundable ticket?

What fees are retained when cancelling a ticket?

Can I change the flight date without extra fees?

About transfers

What is a layover flight?

What is the minimum time I need between flights?

Do I need to go through security again during a layover?

What happens if I miss my connecting flight due to a delay?

Can I leave the airport during a long layover?

Didn't find the answer?

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